Frequently Asked Questions

We will send your new terminal already programmed for easy plug-and-play. Just power on the terminal and connect to your internet or Wi-Fi to start processing. If you need help, please contact our support team at support@gulfcoastpaymentprocessing.com and we'll walk you through it.

You'll receive an email with a link to begin setting up your online gateway. The email will also list several contacts should you require additional assistance. If you don't receive the email within one business day of account approval, contact our support team.

You can reach our support team at support@gulfcoastpaymentprocessing.com. Gateway help desk contact information is also provided in your initial welcome emails.

If your terminal is not working, please contact our support team at support@gulfcoastpaymentprocessing.com right away. We'll troubleshoot the issue and, if needed, arrange for a replacement terminal to be sent out quickly so your business stays up and running.

Different terminals and point-of-sale systems have different procedures. If you are not sure how to batch out your terminal, please check the instruction manual that came with your equipment or contact our support team. We'll walk you through the process to make sure it is batched properly.

Each terminal model has a user guide available. Contact our support team with your terminal model number and we'll send you the appropriate guide or walk you through the key functions directly. Most terminals also have quick-reference guides available on the manufacturer's website.

Changes in business ownership require updated documentation including new ownership identification, updated business filings, and a new merchant application. Please contact our support team to begin the process. We'll guide you through what's needed to ensure a smooth transition.

We'd love to keep the new owner as a client. The new owner will need to complete a merchant application and provide standard business documentation. Contact us as early as possible in the sale process so we can coordinate a seamless transition with minimal disruption to payment processing.

Address updates on your terminal are handled through our support team. Please contact us with your new address and we'll update your merchant account records and reprogram your terminal as needed. This usually takes one business day.

For security purposes, bank account changes require written verification. Please contact our support team at support@gulfcoastpaymentprocessing.com and we'll provide you with the required form and walk you through the process. Changes typically take 1–2 business days to process.

A chargeback occurs when a cardholder disputes a transaction with their bank. If you receive a chargeback notice, you have a limited window to respond with documentation (receipts, delivery confirmation, etc.). Contact our support team immediately upon receiving a chargeback — we'll help you build the strongest possible response.

Gulf Coast Payment Processing offers next-day funding for most merchants. Funds from transactions batched before your cutoff time are typically deposited into your bank account the next business day. Contact us to confirm the funding schedule specific to your account.

PCI DSS (Payment Card Industry Data Security Standard) compliance is required for all businesses that accept credit or debit cards. It's a set of security standards designed to protect cardholder data. All Gulf Coast Payment Processing merchants are required to maintain PCI compliance. Our PCI compliance program makes it straightforward — visit our PCI Compliance page to get started.